f299 Terms & Conditions

Last Updated: January 2026

1. Introduction and Acceptance of Terms

Welcome to f299, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions (hereinafter referred to as "the Terms") constitute a legally binding agreement between you ("the Player" or "the User") and f299 ("the Company", "we", "us", or "our"). By creating an account, accessing any part of the website, or placing any bet or wager on f299, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

These Terms apply to all products and services offered by f299, including but not limited to cricket betting, live casino, slots, crash games, bingo, and any promotional activities. f299 reserves the right to amend, update, or modify these Terms at any time. Any material changes will be communicated to registered users via email or an on-platform notification. Continued use of the platform following any such amendment constitutes your acceptance of the revised Terms.

If you do not agree to any part of these Terms, you must immediately cease using the f299 platform and close your account. Questions regarding these Terms may be directed to our support team at [email protected].

2. Eligibility and Account Registration

To register and use f299, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age. f299 strictly enforces a 21+ age policy. Players who are found to be underage will have their accounts immediately closed and any funds confiscated.
• You must provide accurate, complete, and up-to-date personal information during registration. This includes your full legal name, date of birth, residential address, and a valid contact email address.
• You may only register one account. Operating multiple accounts, whether under your own name or using third-party identities, is strictly prohibited and constitutes grounds for immediate account suspension.
• You must not be a resident of any jurisdiction in which online gambling is prohibited. It is your sole responsibility to ensure that your local laws permit you to use this platform.
• You must not be a current employee, contractor, or family member of an employee of f299 or any of its affiliated companies, as this constitutes a conflict of interest.

3. Account Verification (KYC)

f299 is committed to maintaining a safe, secure, and fair platform. As part of our commitment to responsible gaming and fraud prevention, we operate a Know Your Customer (KYC) verification process. You may be required to submit verification documents at any time, including but not limited to:

• A government-issued photo ID such as a National Identity Card (NID), passport, or driving license.
• Proof of address issued within the last three months, such as a utility bill, bank statement, or official correspondence.
• Proof of payment method ownership, including screenshots of your bKash, Nagad, Rocket, or Upay wallet registered under your verified name.
• Any additional documentation reasonably requested by our compliance team to satisfy anti-money laundering (AML) obligations.

4. Deposits, Withdrawals, and Payment Policy

f299 supports local Bangladeshi payment methods for both deposits and withdrawals, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All monetary transactions on f299 are denominated in Bangladeshi Taka (৳ BDT).

The following rules govern all financial transactions on the platform:

• Minimum deposit and withdrawal amounts are stated on the cashier page and may vary depending on the payment method chosen. Players are advised to check current limits at the time of transaction.
• Withdrawals will only be processed to a payment method that is registered in the same name as the verified f299 account. Third-party withdrawals are strictly prohibited.
• f299 processes withdrawal requests within 24 hours of approval, subject to successful KYC verification. During peak periods or in cases requiring additional review, processing may take longer.
• Deposits that have been used in active bets or games cannot be reversed. Players are responsible for verifying all transaction details before confirming any payment.

5. Bonuses, Promotions, and Wagering Requirements

f299 offers a range of bonuses and promotional offers to both new and existing players, including welcome bonuses, free spins, reload bonuses, and special event promotions tied to events like BPL, IPL, Eid, and Pohela Boishakh. The following conditions apply universally to all bonuses unless specifically stated otherwise in the individual offer terms:

• All bonuses are subject to a wagering requirement (rollover) before withdrawal is permitted. The specific rollover multiplier applicable to each bonus is stated in the individual promotion terms.
• Bonuses must be claimed within the specified validity period. Unclaimed bonuses will expire automatically upon the stated deadline.
• f299 reserves the right to withdraw any bonus offer, amend bonus terms, or void bonus winnings in cases where we reasonably suspect abuse, collusion, or exploitation of a software error.
• Only one welcome bonus may be claimed per player, per household, and per device. Attempting to claim the welcome bonus across multiple accounts is considered a breach of these Terms.

6. Prohibited Activities and Fair Play

f299 maintains a strict zero-tolerance policy against any activity that undermines the integrity of the platform, harms other users, or constitutes illegal behaviour. The following actions are expressly prohibited:

Engaging in any form of match-fixing, chip dumping, collusion with other players, use of automated bots or software to gain an unfair advantage, chargebacks or fraudulent payment disputes, creation of multiple accounts to exploit bonuses, and any form of money laundering or financing of illegal activities. Violations will result in immediate account suspension, forfeiture of balances, and may be reported to the relevant authorities.

7. Intellectual Property

All content available on the f299 platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of f299 or its content suppliers and is protected by applicable intellectual property laws. Unauthorised use, reproduction, or distribution of any f299 content is strictly prohibited. Specifically, you may not:

• Copy, reproduce, republish, upload, post, transmit, or distribute f299 content for commercial purposes without explicit prior written consent from f299.
• Use any automated data collection methods such as scrapers, bots, or spiders to extract or index content from the f299 website.
• Reverse-engineer, decompile, or disassemble any software or proprietary technology used to operate the f299 platform.
• Misrepresent your association with f299 or create any content that may be misleadingly attributed to the f299 brand.

8. Limitation of Liability

f299 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, f299 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. f299 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall f299 be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or any of its features. This includes, without limitation, damages for loss of profits, goodwill, data, or other intangible losses. f299's total aggregate liability to any player for any claim shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

9. Privacy, Data Protection, and Cookies

f299 is committed to protecting the personal data of all users. Our Privacy Policy, which is incorporated into these Terms by reference, sets out in detail how we collect, use, store, and share your personal information. By registering with f299, you explicitly consent to the data practices described in our Privacy Policy. Key points include:

• Your personal data is encrypted using SSL technology during all transactions and communications on our platform.
• f299 uses cookies and similar tracking technologies to enhance your browsing experience and to provide personalised content. You may manage cookie preferences through your browser settings.
• f299 will never sell your personal data to third-party marketing companies. Data is shared only with service providers directly involved in platform operations, such as payment processors and identity verification services.

10. Responsible Gaming and Self-Exclusion

f299 is deeply committed to promoting responsible gaming practices among all its users. We provide a comprehensive suite of responsible gaming tools that allow players to maintain full control of their gambling activity. These include customisable deposit limits, session time reminders, loss limits, and both temporary and permanent self-exclusion options. Players who feel that their gambling behaviour may be becoming problematic are strongly encouraged to utilise these tools or to contact our support team directly at [email protected] for immediate assistance.

f299 strictly enforces a 21+ age policy and uses age-verification technology as part of the registration and KYC process. We do not permit underage gambling under any circumstances. For more information on our responsible gaming tools and resources, please visit our dedicated Responsible Gaming page.

11. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable law. In the event of any dispute, complaint, or claim arising out of or in connection with your use of f299, you are encouraged to contact our support team in the first instance at [email protected]. Our team will endeavour to resolve all disputes promptly and fairly within 14 business days of receipt of your written complaint.

Where a dispute cannot be resolved informally, both parties agree to submit to binding arbitration as the exclusive mechanism for dispute resolution. The arbitration shall be conducted in English, and the arbitral award shall be final and binding on both parties. Nothing in this clause shall prevent f299 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

12. Amendments and Entire Agreement

These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and f299 with respect to your use of the platform and supersede all prior agreements, representations, and understandings. f299 reserves the right to amend these Terms at any time. The most current version of these Terms will always be available on this page, with the effective date clearly displayed at the top.

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of the remaining provisions. f299's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.