Privacy Policy

1. Introduction

f299 is committed to safeguarding the privacy of all users who access our platform. This Privacy Policy explains in detail how we collect, use, disclose, and protect the personal information you provide when you use the f299 website, mobile site, and related services. By accessing or using f299, you acknowledge that you have read and understood this policy.

This policy applies to all registered and guest users of f299, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh. We handle your data responsibly and use it only for the purposes outlined in this document. If you are under the age of 21, you are not permitted to use f299's services, and we do not knowingly collect data from individuals below that age.

2. Information We Collect

When you create an account, place bets, make deposits or withdrawals, or otherwise interact with f299, we may collect the following categories of personal data:

• Identity data: full name, date of birth, nationality, and government-issued identification documents for KYC verification.
• Contact data: email address, phone number, and residential address (city, district, division).
• Financial data: transaction records related to deposits and withdrawals made through bKash, Nagad, Rocket, Upay, Visa, or Mastercard. We do not store full payment credentials.
• Technical data: IP address, browser type, device identifiers, operating system, referring URLs, and session activity logs.
• Usage data: pages visited, games played (cricket betting, slots, live casino, crash games, bingo), bet history, and preferences.
• Communications data: records of support requests, emails, or chat messages you send to our team.

3. How We Use Your Information

f299 processes your personal data for specific, legitimate purposes. We do not use your information for any purpose beyond what is described here. The primary purposes for which we use your data include:

• Account creation and management: to set up your f299 player account, verify your identity (KYC), and keep your account secure.
• Service delivery: to process deposits and withdrawals, credit winnings, apply bonus offers, and provide access to all games and features on the platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity.
• Customer support: to respond to your queries, complaints, or requests submitted via email or our support channel.

4. Cookies and Tracking Technologies

f299 uses cookies and similar tracking technologies to enhance your browsing experience and improve platform performance. Cookies are small text files stored on your device when you visit our site. They allow us to remember your preferences, keep you logged in, and analyse how users interact with f299.

We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period). You may configure your browser to reject cookies, but doing so may limit your access to certain features of the f299 platform.

5. Data Sharing and Disclosure

f299 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted partners and service providers who assist us in operating the platform, subject to strict confidentiality obligations. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) to facilitate deposits and withdrawals.
• Identity verification providers: third-party KYC services used to verify user identity and comply with responsible gaming standards.
• Regulatory and legal authorities: where required by applicable law, court order, or law enforcement directive, we may disclose necessary information to comply with legal obligations.

6. Data Security

f299 implements industry-standard SSL encryption across all pages and data transmissions to protect your personal and financial information. Our servers are secured with firewalls, access controls, and regular security audits. All sensitive data at rest is encrypted, and access to production databases is restricted to authorised personnel only.

While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users promptly and take immediate corrective action. We strongly recommend that you use a unique, strong password for your f299 account and never share it with others.

7. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. The retention periods that apply to different categories of data are as follows:

• Account data: retained for the duration of your active account plus a minimum of 5 years after account closure to comply with anti-money laundering obligations.
• Transaction records: retained for a minimum of 5 years from the date of each transaction.
• Support communications: retained for up to 3 years from the date of the last interaction.
• Marketing preferences: retained until you withdraw consent or request deletion.

8. Your Rights

f299 respects your rights regarding your personal data. Depending on the applicable laws and your relationship with us, you may have the right to: request access to your personal data and receive a copy of it; request correction of inaccurate or incomplete data; request deletion of your data where it is no longer required for any legitimate purpose; object to certain types of data processing; and withdraw consent where processing is based on consent.

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We aim to respond to all valid requests within 30 calendar days. Please note that certain rights may be limited by our legal obligations (for example, we cannot delete transaction records that we are legally required to retain).

9. Third-Party Links and Services

The f299 platform integrates with third-party game providers and payment services. These third parties operate under their own privacy policies, which we do not control. When you interact with a third-party service through our platform, their data practices will apply. We recommend reviewing the privacy policies of any third-party services you use in connection with f299. Categories of third-party integrations include:

• Game studios and software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Payment gateways: local mobile banking (bKash, Nagad, Rocket, Upay) and international card processors (Visa, Mastercard).
• Analytics providers: used to track aggregate platform usage patterns for performance optimisation. No personally identifiable information is shared with analytics providers.
• Customer support tools: third-party helpdesk systems used to manage and respond to player queries securely.

10. Children's Privacy

f299 is strictly an adults-only platform. We do not knowingly collect, store, or process personal data from any individual under the age of 21. If we discover that personal data has been collected from a person under 21 without proper verification, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe your child has registered on f299, please contact us immediately at [email protected] so we can take the appropriate action.

11. Changes to This Policy

f299 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of f299 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your data.